Pay a Late Renewal

1. 1

   Go to ConsoleSettingsBilling and open the renewal invoice under Invoices.

2. 2
   Pay it by MoMo or card, or by bank transfer.
3. 3
   If your saved card was declined, pay with another card, or remove the old one.

Good to Know

• Agoo never locks you out. The worst case is a move to the Free plan, with your data kept.
• The renewal invoice comes 3 days before. Reminders follow 3 and 7 days after, and a declined card is tried again daily for a week.
• 14 days after the renewal date, an unpaid organisation moves to Free. Features above Free become read-only, and you can choose a plan and return at any time.
• While a renewal waits, add-ons can't be added or ended.

If Something Goes Wrong

• You've moved to Free. Choose a plan in Billing. Everything comes back as it was.
• You paid by transfer and it isn't marked yet. We mark it when the money arrives. Quote the invoice's reference.