Agoo Console Help
Everything your organisation does in the Agoo Console, from checking in a visitor to running payroll.
Topics
Getting Started
Set up your organisation, invite your team and go live.
- Check Whether Agoo Is Working
- Find Your Way Around the Console
- Finish the Set-Up Wizard
Visitors
Invite, check in, approve and check out the people who visit.
- Answer a Visitor's Request for Another Time
- Answer When You're Asked to See a Visitor
- Approve or Decline a Visitor
Deliveries
Log parcels, tell recipients and hand them over safely.
- Change Who a Parcel Is For
- Collect a Parcel Left for You
- Hand Over a Parcel
Bookings
Booking types, availability, paid bookings and reminders.
- Add Closed Days and Public Holidays
- Book a Time for a Guest
- Confirm or Decline a Booking Request
Calendars
Connect Google, Outlook or iCloud, add meeting links and share your diary.
- Add Meet, Teams or Zoom Links to Bookings
- Choose Which Calendars Count for Busy Times
- Connect Your Google or Microsoft Calendar
Attendance
Clock-in methods, today's attendance, review and daily hours.
- Add a Missed Clock-In or Clock-Out
- Authorise an Absence
- Change Your Attendance Rules from a Date
Rosters and Overtime
Plan shifts, publish rosters, handle swaps and approve extra time.
- Add Shift Templates
- Approve Extra Time
- Approve Shift Swaps and Open Shift Requests
Leave
Leave types, balances, requests, approvals and cover.
- Add a Leave Certificate
- Adjust a Leave Balance
- Approve or Decline a Leave Request
Timesheets
Approve, lock and correct timesheets before pay day.
- Approve and Lock Timesheets
- Ask Staff to Confirm Their Timesheets
- How Timesheets and Payroll Work
Payroll
Pay codes, payroll files and Agoo Payroll.
- Download an Earlier Payroll File
- Export Payroll
- Make a Payroll File Layout
People and HR
The directory, teams, departments, positions, records and HR documents.
- Add a Document to Someone's File
- Add a Person to the Directory
- Approve or Decline a Change Request
QR Codes
Make, design, track and print QR codes for any page or action.
- Approve or Turn Down a QR Code
- Change Where a Tracked QR Code Goes
- Choose Who Can Make QR Codes
WhatsApp
Answer visitors' WhatsApp replies and keep an eye on costs.
- Add Saved WhatsApp Replies
- Answer a Visitor on WhatsApp
- Give a WhatsApp Conversation to Someone
Feedback and Reviews
Ask visitors for feedback and manage your Agoo Reviews page from the Console.
- Add a Review Widget to Your Website
- Ask for Feedback After Visits and Bookings
- Choose Which Sites Appear on Agoo Reviews
Visitor Forms and Documents
Visitor types, questions, privacy notices, NDAs and site rules.
- Add a Visitor Type
- Ask Visitors for an ID Document
- Ask Visitors to Sign an NDA, Waiver or Site Rules
Sites
Add sites, gates, hours and the rules for each place.
- Add a Site
- Add Gates and Zones to a Site
- Remove a Site
Wi-Fi
Guest and staff Wi-Fi, codes and posters.
- Add a Wi-Fi Network
- Change a Wi-Fi Password
- Give a Visitor Wi-Fi at the Desk
Devices
Kiosks and other devices, guard sign-ins and closing a kiosk for now.
- Change What a Kiosk Offers
- Close a Kiosk for Now
- Pair a Kiosk or Gate Device
Security
Watchlist, vehicles, evacuation roll call and the audit trail.
- Account for Everyone in a Roll Call
- Add a Known or Barred Vehicle
- Add Someone to the Watchlist
Roles and Permissions
Who can see and do what, per site and per role.
- Give Someone a Role or Change It
- Give Someone the Finance Role
- How Roles and Permissions Work
Reports and Exports
Reports, scheduled report emails and exports.
- Export a Report to CSV, Excel or PDF
- How Visitor Reports Work
- Read Your Visitor Reports
Organisation Settings
Your organisation's details, branding, domains, notifications and security.
- Add Your Logo and Brand Colour
- Apply for the Agoo Gold Mark
- Change Your Agoo Address
Data and Privacy
Data requests, retention and your organisation's data.
- Answer a Data Request
- Change How Long Data Is Kept
- Erase a Visitor's Data on Request
Support Access
Let Agoo's support team look at your account, on your terms.
- Approve or Decline Support Changes
- End Agoo Support Access and See Past Access
- How Agoo Support Access Works
Groups
Join or lead a group of organisations, with combined reports and billing.
- How Organisation Groups Work
- Invite an Organisation to Your Group
- Join a Group or Leave One
Agoo AI
Ask Agoo, digitise logbooks and read IDs and parcel labels.
- How Agoo AI Works
- How AI Credits Work
- Read Parcel Labels with Agoo AI
Developers
API keys, webhooks and test mode, with the full reference on docs.agoohq.com.
- Add a Webhook Endpoint
- Check Webhook Deliveries and Send a Test
- Create an API Key
Your Profile
Your profile, your own record, personal alerts and your data.
- Add or Change Your Profile Photo
- Ask HR to Correct Your Record
- Change Your Sign-In Email
Troubleshooting
Fixes for the problems people meet most in the Console.
- A Console Page Isn't Updating by Itself
- A Feature Says It's Not on Your Plan
- Alerts or Messages Aren't Reaching People
Start Here
- How Setting Up Agoo Works, from Sign-Up to Go-LiveThe whole path from creating your organisation to opening the front desk: your team, your sites, your kiosk, the checklist and what to switch on first.How It Works GuideGetting Started 63 min
- Find Your Way Around the ConsoleUse Home, the side bar, search, the New menu and the bell to get to what you need fast.Getting Started 2 min
- Pin Pages to the Side BarKeep the pages you use most at the top of the side bar, on every computer you sign in on.Getting Started 1 min
- Check Whether Agoo Is WorkingSee the live status of every part of Agoo, follow an incident and get updates by email.Getting Started 1 min
- Finish the Set-Up WizardName your organisation, add your first site and gate, and get your front door ready in a few short steps.Getting Started 2 min
- Get Back Work You Hadn't SavedPick up a form where you left it after a power cut, a dropped connection or a closed tab.Getting Started 1 min
Still Need Help?
Ask in your own words, chat with our team, or send us a message. We pick up where you left off.