Approve or Decline Support Changes

1. 1
   Open the email or the Console banner that says Agoo support asks to make changes.
2. 2
   Read What needs changing.
3. 3
   As the Owner, select Approve changes, or Decline to keep their access read-only.

If you approve, support can make changes for up to 8 hours, or until their access ends if that's sooner.

Good to Know

• Only an Owner can approve. Admins see the request and can end the access.
• Every change support makes is in your audit trail, marked as Agoo support.
• You can also decide from ConsoleSettingsSecurity, under Agoo support access.

If Something Goes Wrong

• There's no Approve changes button. You're not the Owner. Ask the Owner to decide.
• You approved by mistake. Select End access. Support's access ends at once.