Answer Enquiries

1. 1
   In the business area, go to Enquiries. New ones are first.
2. 2
   Read the question and write in Your answer, or choose Use a saved reply.
3. 3
   Select Send the answer. They hear of it on agoo.reviews and on their phone.
4. 4
   On Reviews Plus and up, choose Hand it to… to give it to someone on your team.
5. 5
   Select Close it when you're done.

Good to Know

• Everyone on your team hears of new enquiries; someone who looks after some branches sees those branches' enquiries.
• A reader's phone number or email shows only if they chose to share it with you. Otherwise answer here.
• On Reviews Plus and up, keep up to 30 Saved Replies and Export enquiries (CSV) from the last 12 months.
• Never ask for card numbers or passwords, and never offer anything for a review.
• Enquiries are kept 12 months.

If Something Goes Wrong

• "Handing enquiries to someone comes with Reviews Plus." See your options under Levels.
• Someone keeps sending enquiries that aren't real. Close them. Readers can send only 3 a day to one business.