Approve a Colleague's Two-Step Reset

1. 1
   Check it's really them: in person, on a video call where you can see them, or by calling a number you already had for them.
2. 2

   Go to ConsoleSettingsSecurity and find Lost authenticators and account recovery.

3. 3
   Select Approve beside their request, say how you checked, and select Approve the reset.
4. 4
   Or select Decline, with a reason they'll read.

They can finish the reset as soon as you approve.

Good to Know

• Never approve because of an email or message alone, however urgent. Whoever asked knows their password.
• You can approve a reset only for someone no more senior than you.
• To leave every reset to Agoo, turn off Owners and Admins can approve a colleague's reset. Agoo then checks identity itself, with a 24-hour wait.
• Every step is in your audit trail, under account recovery.

If Something Goes Wrong

• You can't approve someone. They're more senior than you, such as the Owner. Agoo checks their identity instead.
• The request has gone from the list. They withdrew it, finished it, or it ran out. They can ask again from the sign-in page.