Get Back In After Losing Your Authenticator

Before You Start

If you saved backup codes, or have a spare authenticator, use those instead: choose Use a backup code when Agoo asks for your code.

1. 1
   Sign in with your password or an email code. When Agoo asks for your six-digit code, choose Lost your phone?.
2. 2
   Select Email me a link, open the link Agoo sends to your sign-in address, and choose Yes, it's me.
3. 3

   Wait for someone who knows you to approve: an Owner or Admin of your organisation checks it's really you, in person, on a video call or by calling a number they already have.

4. 4
   Back on the sign-in page, select Finish the reset.
5. 5
   Add your new phone as your authenticator straight away.

Good to Know

• Finishing removes every authenticator on your account and signs you out everywhere else.
• If nobody in your organisation can approve, for example because you're the Owner, Agoo checks your identity itself, and the reset waits 24 hours for your safety.
• Agoo never checks a Ghana Card by looking at it.
• You're emailed at each step. Agoo will never ask for your password or a two-step code.

If Something Goes Wrong

• You found your phone. Choose I've found my phone: withdraw this.
• The link has expired or was used. Ask again from the sign-in page.
• You didn't ask for a reset. Use the stop link in the email, and change your password: someone knows it.
• "Your last request ran out. You can ask again." Start again with Lost your phone?.