Answer, Appeal or Take Back a Scam Report

1. 1
   Sign in to agoo.reviews and open your account menu.
2. 2
   Select Scam reports.
3. 3
   To answer a moderator, type your answer under their question and select Send Your Answer.
4. 4

   To appeal a report that wasn't confirmed, or a warning that was lifted, select Appeal, say why we should look again, and select Send the Appeal.

5. 5
   To take back a report that's still open, select Take It Back.

Good to Know

• In the Agoo Reviews app: You › Your scam reports. A notification about a report opens it there.
• Each report shows where it stands: waiting for a moderator, a question for you, confirmed, not confirmed, or warning lifted. We also email you each time.
• Numbers are masked here too, like 024 *** 3456.
• Answering sends the report back to a moderator with a fresh 2 working days. A question left unanswered for 30 days closes the report.
• Appeals are open for 30 days after a decision, once per decision. A moderator who didn't make the first decision decides, usually within 5 working days.
• Requests to lift a warning you sent show here too, with their own appeal.
• Your reports are in your data download. If you delete your account, reports that were never confirmed go with it; confirmed ones stay, with no name on them, to keep others safe.

If Something Goes Wrong

• No Appeal button. The decision is more than 30 days old, it's been appealed already, or it can't be appealed (a confirmed report).
• "There's no question waiting for you on that report." A moderator has already decided, or the report closed. Refresh the page.