Fix a Kiosk That Won't Pair

1. 1
   Check the device is online. Pairing needs a connection once.
2. 2

   In ConsoleDevices, open the device Waiting to pair and check its code hasn't run out. If it has, select New code.

3. 3
   Check the code was made for the right kind of device: A tablet or phone for the app, A computer's browser for a browser.
4. 4
   Type the code again. Lower case letters are fine and the dash is optional.
5. 5
   For a browser kiosk, check you opened your own organisation's kiosk address, ending in /k.

Good to Know

• A code works once, for ten minutes.
• A device waiting to pair already holds a place on your plan. Cancel it if you change your mind.
• A computer whose clock is wrong can't reach Agoo. Set its date and time to automatic.

If Something Goes Wrong

• "Every place is in use". Unpair a device you no longer use, or add more in Billing.
• It still won't pair. Cancel the waiting device, pair it again with a fresh code, and if that fails, contact Agoo Help from agoo.help.