Reply to a Review

1. 1
   Go to agoo.reviews/business and open your page under Your Pages.
2. 2
   Select Reviews and replies. The count beside it is how many are waiting for a reply.
3. 3
   Find the review and type in Reply as your business.
4. 4

   Under Photos and proof (optional), add up to 2 photos and 2 proofs if they help, such as a refund slip with private details covered.

5. 5
   Select Post the reply.

The reviewer is emailed when you first reply, and can update their review.

Good to Know

• To deal with a problem rather than only answer it, select Take it on as a case. See Work a Case from a Review.
• Photos and proof are checked before they show under your reply.
• One public reply to each review, up to 3,000 characters, free on every level.
• To change it, select Change it, edit, then Save the reply. To remove it, select Delete.
• Thank them, put things right, or explain. Never share a customer's details, and never offer anything for a changed review.
• At clinics, schools and other places that need care, or when our checks question a reply, a moderator reads it before it appears.
• In the Agoo Reviews app, the Business tab lists what's waiting for a reply, with Reply under each review. If your organisation uses Agoo, you can also reply in the Agoo Console and the Agoo Workspace app.

If Something Goes Wrong

• Your reply says a moderator reads it first. It appears once they've checked it, usually within 2 working days.
• "A moderator removed it." The note gives the reason. Delete it and write a new one.
• "Write your reply first." The reply box is empty. Type your reply, then post it.