What Sorts Things Out Means

1. 1
   Open a business's page, or one of its branches, on Agoo Reviews.
2. 2
   Beside the score, look for Sorts Things Out, such as "7 of 9 customers said it was sorted out".
3. 3
   Select it to read how the figure is worked out.

Good to Know

• Only customers decide it. When a business takes up a problem from a review, the reviewer can say how it ended: sorted out, not sorted out, or that they didn't want to take it further. The figure counts the first two, from the last 24 months.
• A business can't change it. Closing a case never counts as sorted out, and nothing a business pays changes it.
• It shows from 5 answers, always with the count, and as a percentage only from 20 answers, so a handful of answers never reads as a trend.
• Each answer stays private unless the reviewer chose to show it under their review. The figure counts them without showing whose.
• It's a figure beside the score, never part of it.

If Something Goes Wrong

• A page shows no Sorts Things Out. Fewer than 5 customers have said how their problem ended.
• You're the reviewer and want to change your answer. Open the business's message about your review and change it there. See Answer a Business About Your Review.