Alerts or Messages Aren't Reaching People

1. 1

   Check the person's details in ConsolePeopleDirectory: their mobile number and email are right, and they've accepted their invitation.

2. 2
   Ask them to check their own choices in Notifications in the menu under their name. Their choices always win.
3. 3
   For app alerts, ask them to install Agoo Workspace, sign in and allow notifications on their phone.
4. 4

   In ConsoleSettingsNotifications, check the order Agoo tries, when it moves on, and your quiet hours.

5. 5

   In ConsoleSettingsBilling, check you have SMS and WhatsApp left in your allowance or wallet.

Good to Know

• Agoo tries the next channel in your order when a message can't be delivered in time.
• In quiet hours, alerts wait until they end. Security holds and roll call always come through.
• If the wallet runs out, SMS and WhatsApp aren't sent unless Send by email instead when SMS or WhatsApp can't be paid for is on.
• WhatsApp is only ever used for people who chose it.
• Emails from Agoo can land in spam or junk the first time. Ask people to mark them as safe.

If Something Goes Wrong

• The notifications page says a channel is paused. A provider has a problem. Messages go by the next channel, and nothing is lost.
• Only one person never gets alerts. Their number or email may be wrong, or they turned that alert off for themselves.
• Nobody is getting SMS. Check your allowance and wallet, then Agoo's status page.