Choose How Agoo Reaches People

1. 1

   Go to ConsoleSettingsNotifications.

2. 2

   Under Alerts to your team, choose what people Start with, then for each alert the Order to try and when to Move to the next channel.

3. 3
   Under Messages to visitors and guests, choose the order Agoo tries for passes, approvals and booking messages.
4. 4
   Turn on Use quiet hours if you want alerts to wait overnight, and set From and Until.
5. 5
   Under When the wallet runs out, choose whether to send by email instead when SMS or WhatsApp can't be paid for.
6. 6
   Select Save notification settings.

Good to Know

• These are the starting points. People's own choices in Notifications in their account menu always win.
• WhatsApp is only ever used for people who chose it.
• Security holds and roll call always come through, even in quiet hours. Quiet hours follow the clock of the site the alert is about.
• Notifications in Agoo Workspace are free and unlimited on every plan. Turn on Leave names out of the app's notifications if who visits is sensitive.
• Scheduled report emails are on the same page, under Scheduled reports.

If Something Goes Wrong

• The page says a channel is paused. Agoo has paused it while a provider fixes a problem. Each person gets the next channel in your order instead, and nothing is lost.
• Messages to some people aren't arriving. See Alerts Not Reaching People.