Answer a Visitor on WhatsApp

1. 1

   Go to ConsoleWhatsApp. Conversations waiting for an answer are under Needs an answer, longest waiting first.

2. 2
   Open the conversation. You see the visit or booking it's about, the site and the host.
3. 3

   On Reply on WhatsApp, write your reply. Type / to drop in a saved reply, or attach a photo or document.

4. 4
   Check what the reply counts as, shown under the box, and select Send.
5. 5
   When you're done, select Close.

After you answer, the conversation waits under Waiting for them until they write again.

Good to Know

• Visitors get an automatic reply at once, saying their message reached your team. It costs you nothing.
• The host is told when their visitor writes, in the Agoo Workspace app first, then by email.
• Each reply counts as a WhatsApp message, from your plan's allowance, then bundles, then your wallet. Reactions count as nothing.
• On Free you can read every conversation, and Agoo's own team answers them for you.
• Use conversations to answer what was asked. Offers, promotions and broadcasts aren't allowed.

If Something Goes Wrong

• "24 hours have passed since their last message". WhatsApp only allows an approved follow-up now. See Send a WhatsApp Follow-Up.
• "This month's WhatsApp budget is spent". Replies stop when your budget is reached, if your organisation chose that. An Owner or Admin can raise it in Costs and budget.
• "Replies on WhatsApp are paused for your organisation for now". You can still read and add notes. Call or email the visitor from their visit or booking meanwhile.
• You can't reply to your own visitor. Your organisation has turned off Hosts answer their own visitors. Add a note and give it to reception.