Approve or Decline a Visitor from Your Phone

1. 1
   Press and hold the "Approve…?" notification, or open the Hosting tab and find the visit under Waiting for you.
2. 2
   Tap Approve. When the visitor is already at reception, the button says Approve and check in.
3. 3
   To turn the visit down, tap Decline and give a reason if you like. Only staff see it; the visitor is told the visit can't go ahead.

Good to Know

• With no signal, the app keeps your answer and sends it when it's back online. The visit shows Approved or Declined with a small sending sign.
• Approving a request to visit before the visitor arrives makes the visit expected and sends them their pass.
• A visit Held for security has no buttons. Your security team decides.
• A number on the Hosting tab counts what's waiting for you.

If Something Goes Wrong

• The app says someone answered first. Reception or another host already answered. The visit shows what was decided.
• There are no Approve or Decline buttons. Only the lead host decides this visit, or reception is asking you instead. Look for Will you see them?.
• The notification's buttons don't work. Your phone asks for its unlock first. If it still fails, open the app and answer from the visit.