Ask for Feedback After Visits and Bookings

1. 1

   Go to ConsoleFeedbackSurveys and open the survey.

2. 2
   Under When it asks, turn on Ask after check-out, Ask after bookings, or both.
3. 3
   Choose the Sites, Visitor types and Booking types it asks for.
4. 4
   Set How long after, and a Share of visits asked if you want fewer messages.
5. 5
   Select Publish and start asking, or save your changes if it's already asking.

Good to Know

• Each visit is asked once, with one reminder at most. Never in quiet hours.
• Email and SMS work from Starter. WhatsApp and the reminder come with Growth, or the Advanced feedback add-on.
• Deliveries, contractors, your own staff and very short visits are left out unless you add them.
• In ConsoleSettingsFeedback, choose how often the same person may be asked by you.
• Visitors can stop being asked from the message or the page, and they stay stopped.
• SMS messages use your plan's SMS allowance. The survey page estimates how many a month it would send.

If Something Goes Wrong

• Nobody is being asked. Check the survey is published and Ask after check-out or Ask after bookings is on for the right sites.
• The same person was asked twice. They visited again after the gap you set in ConsoleSettingsFeedback. Make the gap longer.
• On Free, the options are greyed out. Asking after visits starts on Starter. Free surveys use posters, links and the kiosk.