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Agoo Help

Ask HR to Correct Your Record

Ask HR to fix your legal name, date of birth or a statutory number, which only HR can change.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read

  1. Open Your accountMy record and select Ask HR to correct.

  2. Change only what's wrong: your Legal name, your Date of birth, or a number with Correct a number.
  3. Under Why, say what's wrong, such as a middle name that's missing.
  4. Select Send to HR.

HR checks it, usually against your Ghana Card, and you're told when it's decided.

Good to Know

  • A new number is kept encrypted as soon as you send it. Only the last four are shown.
  • While your request waits, it shows on your record, where you can call it off.
  • A Ghana Card PIN looks like GHA-123456789-0.

If Something Goes Wrong

  • It says to change at least one thing. The details you typed match your record already. Change the one that's wrong.
  • HR declined it. Their note says why. Speak to HR, then ask again with what they need.

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