Can't See a Page in the Console

1. 1
   Check you're in the right organisation. Open the organisation menu at the top of the side bar and choose it.
2. 2

   Search for the page with Search or jump to… or ⌘ K. It finds only pages you can open.

3. 3

   If it still isn't there, ask your organisation's Owner or an Admin to check your role and sites in ConsoleSettingsRoles.

Good to Know

• The side bar shows only the pages your role allows. A receptionist, a host and an Admin each see a different menu.
• Many roles cover only the sites you're assigned to, so you see visits and people at those sites only.
• Some pages appear only once a feature is in use, such as Groups when your organisation is in one.
• Your profile, sign-in and security, and personal notifications are always in the menu under your name.

If Something Goes Wrong

• You had access yesterday and lost it. An Admin may have changed your role, or your organisation's plan changed. Ask them.
• A button is there but greyed out. Hold the pointer over it: it often says why, such as a plan limit or a missing step.
• You're the Owner and still can't see something. It may not be on your plan. See A Feature Says It's Not on Your Plan.