Confirm or Decline a Booking Request

Before You Start

Turn on The host confirms each booking under Confirmation on the booking type, and choose the Time to answer.

1. 1

   Open the request from the link in your message, or go to ConsoleBookings and open the Requests tab.

2. 2
   Select the request to see the guest's details and their answers.
3. 3
   Select Confirm to fix the booking, or Decline to say no.
4. 4
   If you decline, add Why it was declined for your records, and tick Tell them why if the guest should see it.

When you confirm, the guest gets their confirmation and reminders. For an in-person meeting they also get their pass.

Good to Know

• The request holds the time, so nobody else can book it while you decide.
• The link in your message opens the request with no sign-in, so you can answer from your phone.
• A request nobody answers within the Time to answer, or before the meeting would start, lapses. The time is freed and the guest is told.
• Hosts can also answer requests in the Agoo Workspace app.

If Something Goes Wrong

• The request has gone from Requests. It lapsed, or the guest cancelled it. Look under the past bookings with the status filter.
• You confirmed by mistake. Cancel the booking from the same panel. The guest is told.
• You don't see the Requests tab. No booking type you take needs confirmation, or your role only shows your own bookings.