Move or Cancel a Booking

1. 1

   Go to ConsoleBookings and find the booking. Search by the guest's name, phone or email, or filter by booking type, host or status.

2. 2
   Select the booking to open it.
3. 3
   To change the time, select Move, under Choose a new time pick a free time, then select Move booking.
4. 4
   To call it off, select Cancel booking, add Why it was cancelled if you like, then select Cancel booking again.

The guest is told by their chosen channel. A moved booking keeps its reminders, and an in-person visit and pass move with it.

Good to Know

• Cancelling frees the time. If the booking type has a waitlist, the first person waiting for that day is offered it.
• A connected calendar event moves or disappears with the booking.
• Guests can move or cancel themselves from the link in their confirmation.
• Hosts see their own bookings. People whose role manages bookings see everyone's.

If Something Goes Wrong

• No free times to move to. The host's hours, the booking type's notice or other bookings leave nothing free. Try another day, or change the host's hours.
• Move isn't offered. The meeting has already started or ended.
• The guest didn't hear about the change. Check the booking's Contact for a wrong number or email.