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Set Booking Reminders

Choose when guests are reminded of their booking, so fewer meetings are missed.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read

  1. Go to ConsoleBookingsBooking types and open the booking type.

  2. Under Reminders, pick up to three times before the meeting. New booking types start with a day before and an hour before.
  3. Select Save changes.

Reminders start once a booking is confirmed and go on the channel the guest chose when they booked.

Good to Know

  • Guests choose SMS, WhatsApp or email under Remind me by when they book.
  • Each reminder carries the link to their booking, where they can move or cancel it instead of not turning up.
  • SMS and WhatsApp reminders use your plan's messages, then your wallet. Email is included.
  • On Free, reminders go by SMS and email only.
  • With no reminders picked, guests get their confirmation only.

If Something Goes Wrong

  • You can't pick a fourth reminder. Three is the most a booking type has. Remove one first.
  • A guest says they weren't reminded. Open the booking in ConsoleBookings and check its Reminders and Contact. A wrong number or email is the usual cause.
  • Reminders stopped going by SMS. Your messages may have run out. Check your wallet in ConsoleSettingsBilling.

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