Contact Support from a Kiosk

1. 1
   Open the kiosk's device menu and enter the device PIN.
2. 2
   Under Help, tap Get Help to read the kiosk's articles, or Contact Support.
3. 3
   Scan the code with your own phone to write to us on agoo.help, or use the email address or WhatsApp number shown.
4. 4
   Tap Copy under Reference for Support and paste it into your message.

Good to Know

• Help is only in the device menu, never on the screens visitors see.
• The reference lists the device, organisation, site, mode, app version and recent error numbers, so our team knows which kiosk it is.
• Nobody is signed in at a kiosk, so tickets are written on your phone or computer, signed in to Agoo.

If Something Goes Wrong

• You don't know the device PIN. An admin can set it in the Console under Devices. See Open the Kiosk's Device Menu.
• The kiosk shows Offline. See Fix a Kiosk That Says Offline, Closed or See Reception.