How Agoo AI Works

This guide explains how it all fits together. For one job at a time, the short articles in this topic have the exact steps.

Agoo AI

What Agoo AI does, how it protects your data, and how AI credits work on each plan.

Agoo AI takes on fiddly jobs at the front desk and in your forms. Today it reads parcel labels to suggest who a parcel is for, and drafts a form from a description in Agoo Forms.

AI is optional. Agoo works fully without it, and your organisation decides whether to switch it on.

What It Does

Features listed for all plans use AI credits, so how much you can do depends on your plan's allowance and any packs you buy.

Switch It On

Reading parcel labels is switched on in ConsoleDeliveriesSettings by an Owner or Admin; until then nothing is sent to an AI model. Form drafting is in the Agoo Forms builder.

How It Protects Your Data

• Opt-in per organisation. Nothing is sent to an AI model until an admin turns AI on.
• Permission-aware. Agoo AI answers only from data the person asking is allowed to see, by role and by site. A Tema Branch receptionist can't learn anything about Ridge HQ by asking.
• Personal data redacted. Phone numbers, ID numbers and other personal details are removed from what's sent to the model wherever the task doesn't need them.
• Not used for training. Your data is never used to train AI models.
• No automatic decisions about people. AI never denies entry, adds anyone to the watchlist or approves a visit. A person always decides.
• Recorded. Questions, answers and AI actions are kept in the audit trail.

Agoo's AI provider is on the sub-processor list for AI features, when enabled; Owners and Admins see it by name in Settings → Data & privacy. See Data protection.

Works Without AI, and Offline

Kiosks never depend on AI. Check-in, clock-in, ID capture on the device, logging parcels and roll call all work with AI switched off and with no network. When AI isn't available, the kiosk falls back to the same steps it uses without AI, such as typing an ID number.

AI Credits

Each AI task uses credits. Every plan includes a monthly allowance:

Monthly allowances reset each month. If you need more, buy an AI pack from your wallet: 250 credits for GH₵29, 1,000 for GH₵119, 5,000 for GH₵499 or 20,000 for GH₵1,690 (prices exclude VAT). Packs can be used for 12 months from purchase, have no cash value and aren't refundable except as the terms of service set out. Console → Settings → Billing shows the credits used this month against your allowance, and the credits left in packs. See Wallet and credits.

• Reading parcel labels: Suggest who a parcel is for.