Fix the Kiosk Camera

1. 1

   Check the app is allowed the camera: on iPad, Settings › Agoo Kiosk › Camera; on Android, the app's permissions in Settings; in a browser, the icon beside the address.

2. 2
   Tap Switch camera on the camera screen to try the other camera.
3. 3

   If the wrong camera always opens, change Camera for scanning for the device in ConsoleDevices.

4. 4
   Make sure the stand or case isn't covering the lens, and that the screen isn't facing a bright window.
5. 5
   Close the app and open it again.

Good to Know

• Automatic uses the front camera on a tablet in kiosk mode, and the back camera on a phone or a guard device.
• On a kiosk, Switch camera lasts for that visitor; on a guard's device, it stays until switched back.
• Visitor photos and clock-in photos always start on the front camera.

If Something Goes Wrong

• A webcam won't start in the browser. Close any other program using it, then reload the kiosk page.
• Passes won't scan. Ask the visitor to turn their screen brightness up, or find their invitation by name.