Open and Use Your Visitor Pass
Find your pass from your invitation and use it to get in quickly at reception, the kiosk or the gate.
- Updated 27 October 2026
- 1 min read
- Open the link in the text message or email you were sent.
- Check the date, time, place and who you're meeting under Your visit.
- Do anything listed under Before you arrive, so reception is quicker.
- Use Directions to open the place in your maps app, and Add to calendar if you like.
- When you arrive, show the QR code at reception or scan it at the kiosk.
Good to Know
- You don't need an app or an account. The pass works in any phone's browser.
- From the pass you can say you're Running late, ask for Another time or cancel with Can't make it?
- If your visit is waiting for someone's approval, the pass says so and updates by itself.
- Keep your pass to yourself. It's for you alone.
If Something Goes Wrong
- You can't find the message. Ask the person who invited you to send it again.
- "This pass doesn't work any more." The visit was changed, cancelled or replaced. Use the link in your latest message.
- Your phone has no internet at the door. Give your name at reception instead.
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