Check In a Walk-In on Your Phone

1. 1
   Open the Desk tab and tap Register a walk-in.
2. 2
   Tap Choose from your contacts, or type their name, mobile number, company and email.
3. 3

   Say who they're here to see: People, A team, or No one in particular. Choose the visitor type and, if you work at several sites, the site.

4. 4
   Answer the visitor type's questions you can.
5. 5
   Tap Check them in. The app tells you whether they're checked in, waiting for their host, or held for security.

Good to Know

• The watchlist and your site's rules are checked, as at the kiosk.
• A walk-in for a team, for no one in particular, or for someone whose visitors go through their office joins Needs someone.
• Questions left out are asked at the kiosk or on their pass.

If Something Goes Wrong

• The app says you're offline. Registering a walk-in needs a connection. Send the visitor to the kiosk, which checks them in offline.
• There's no Desk tab. Your role doesn't work the front desk, or you aren't added to a site. Ask an admin to check your access in ConsolePeopleDirectory.
• "Held for security". Ask the visitor to wait. Security decides.