Reply to a Public Review from the Console

1. 1

   Go to ConsoleFeedback and open Public reviews.

2. 2
   On Overview, find the review under Reviews. Filter by Stars or sort by Newest or Lowest.
3. 3
   Select Reply, write Your public reply, and select Post reply.
4. 4
   If a review breaks the rules, select Flag instead, say What should a moderator look at?, and select Send to a moderator.

Your reply appears under the review on Agoo Reviews.

Good to Know

• Replying and flagging are free on every plan.
• Draft with AI writes a first draft for you to edit, using AI credits, from Starter.
• Select Change reply to edit a reply you've posted.
• Every review is read by a person before it appears. Flagging asks a moderator to look again; it doesn't hide the review.
• Reviews matched to an Agoo check-in carry a verified-visit label.
• Select Work it as a case to give a problem to someone with a date and follow it through. See Work Review Cases in the Console.
• You can send up to 3 messages about one review. Once the reviewer answers, you can write back straight away; without an answer, the next waits a week.

If Something Goes Wrong

• "Your page on Agoo Reviews isn't listed yet". Your page hasn't opened. An Owner or Admin can opt in on this page.
• "Write your reply first." The reply box is empty.
• "Say in at least 10 characters what a moderator should look at." Add more detail to your flag.
• The category of your page is wrong. Use Your page's category to change it.