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Rotate the Key That Signs Visitor Passes

Retire your organisation's pass key after a kiosk is lost or stolen, without breaking passes already sent.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read

Each visitor's pass carries a code signed with your organisation's own key, so a kiosk or guard can check it even with no connection.

  1. Go to ConsoleSettingsSecurity and find Signed passes.

  2. Select Rotate key.
  3. Read what happens, then select Rotate the key.

Good to Know

  • Do this if you think the key, or a kiosk holding it, has been lost or misused, or if a security review asks you to.
  • Passes already sent keep working. Their visit pages show a freshly signed code.
  • Kiosks pick up the new key the next time they sync.
  • The rotation is recorded in the audit trail.

If Something Goes Wrong

  • You're not sure whether to rotate. Passes already sent keep working, so if in doubt, rotate.
  • A kiosk was stolen. Rotate the key, and unpair the device in ConsoleDevices too.

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