Set a Monthly WhatsApp Budget and Who Answers

1. 1

   Go to ConsoleWhatsApp and open Costs and budget.

2. 2
   Set the Monthly budget for replies in GH₵, or leave it as No budget.
3. 3
   Turn on Stop replies when the budget is reached if replies should stop at the budget. Leave it off to be alerted only.
4. 4
   Choose whether Hosts answer their own visitors.
5. 5
   Select Save.

Good to Know

• Each paid plan starts with a monthly budget, which Owners and Admins change or remove at any time.
• Owners and Admins are told at 80% of the budget and again when it's reached.
• While replies are stopped, your team can still read every conversation, add notes and hand conversations over. Passes and reminders on WhatsApp keep going.
• What replies cost shows what a reply and a follow-up count as. By person and By site show who sends what this month.
• With Hosts answer their own visitors off, hosts read and add notes, and reception sends the replies.

If Something Goes Wrong

• You can't change anything here. Only Owners and Admins change these.
• Replies stopped mid-month. The budget was reached with stopping on. Raise or remove the budget, or wait for the new month.
• You don't see Costs and budget. You're on Free, or your role can't see settings or billing.