Set a Site's Check-In Rules

1. 1

   Go to ConsoleSettingsSites, open the site and find Check-in rules.

2. 2

   Under Walk-ins, choose The host approves every walk-in, The host approves some visitor types (and tick them), or Check walk-ins straight in.

3. 3
   Under Visitor photo at the kiosk, choose Don't take one, Offer to take one or Always take one.
4. 4
   Turn on Self check-in from posters or Take visit requests if this site should offer them.
5. 5
   Choose how long to Wait for the host before reception is alerted.
6. 6
   Under Automatic check-out, choose At closing time, At a set time or Off.
7. 7
   Select Save check-in rules.

Good to Know

• A watchlist match always holds a check-in for security, whatever these rules say.
• If the host hasn't answered in time, the visit is flagged at the top of ConsoleVisitors On site, so reception can call them or find someone else.
• Turn on Invited guests wait for their host too for high-security sites. A guest approved before arriving is never asked again.
• Automatic check-out is a safety net. Keep checking people out as they leave, because marshals use the on-site list in an evacuation.
• Take visit requests comes with Starter and above. Once it's on, the site's request page shows here with Copy and Make a QR code.

If Something Goes Wrong

• Visitors are checked out at midnight. At closing time uses the site's opening hours, and none are set yet. Set them under Opening hours.
• Visitors stay on the on-site list overnight. Automatic check-out is Off. Choose At closing time unless every exit has a guard.
• Take visit requests is greyed out. The request-a-visit page comes with Starter and above. See your plan in ConsoleSettingsBilling.