Unpair or Replace a Device

1. 1

   Go to ConsoleDevices and open the device.

2. 2
   Select Unpair, then confirm.
3. 3
   To replace it, pair the new device with a fresh code from Pair a device.

The device loses access to your organisation at once, wipes what it holds the next time it connects, and its place on your plan is freed.

Good to Know

• Staff can also unpair from the kiosk itself: open the device menu with the device PIN and tap Unpair this device. In a browser kiosk, it's Unpair this browser in the staff menu.
• Unpair straight away if a device is lost or stolen.
• To move a device to another site, unpair it and pair it there.
• Unpairing is recorded in the audit trail.

If Something Goes Wrong

• The device was offline when you unpaired it. It can't reach your data any more, and wipes itself when it reconnects.
• It's still waiting to pair. Select Cancel device instead. Its code stops working and its place is freed.