Keep Checking People In When the Network Drops

1. 1
   Keep using the kiosk as normal. Check-ins, passes, check-outs, clock-ins, parcels, vehicles and feedback all work offline.
2. 2
   Call or WhatsApp hosts from your own phone while the kiosk is offline: they aren't told about their visitors until it reconnects.
3. 3
   Decide host approvals at the desk if your rules need them.
4. 4
   When the connection returns, let the kiosk sync. The status at the top says Syncing while it sends everything, oldest first.
5. 5
   Open the device menu and check Sync for anything Agoo couldn't accept, and record it at the desk.

Good to Know

• Everything is saved on the device first, with its original time. A visitor who checked in at 10:43 shows at 10:43 in the Console.
• Nothing is sent twice, even if a send is interrupted.
• Passes are checked on the device, and walk-ins are screened against the watchlist offline.
• A kiosk in a computer's browser works online only and shows Please see reception without a connection.
• Agoo Workspace keeps working offline too, for clocking in, approvals and the Desk.

If Something Goes Wrong

• The kiosk has been offline for a long time. Check the Wi-Fi or data connection and the router's power. ConsoleDevices shows when it last synced.
• Something is listed under Sync. Agoo couldn't accept it, for example because the visit was cancelled meanwhile. Record it by hand in the Console.