Find Out Why Your Review Is Held or Removed

1. 1
   Open the account menu and select Your reviews.
2. 2
   Find the review and read its status and the note under it.
3. 3
   If it says Being checked, wait: a person at Agoo reads it, usually within 2 working days, and you're emailed when they decide.
4. 4
   If it says Waiting for you, select Change, take out what the note asks, and select Save changes.
5. 5
   If it says Removed, select Read the guideline to see the reason.

Good to Know

• A review is held or removed only for the reasons in the guidelines, the same whatever the stars: personal details, a crime pinned on a person, threats, advertising, or a review that isn't your own experience.
• Phone numbers, email addresses and links have to come out before a review can be sent.
• Every review of a school, a place of worship or an estate is read by a person before it appears. At a clinic, a review that seems to mention health details waits for you to confirm they're your own.
• A person never changes your words. No business can hold, hide or speed up a review.

If Something Goes Wrong

• You think a removal was wrong. Reply to our email about it within 30 days and say why. A different moderator looks again.
• Writing is paused on your account. See Appeal a decision on your account.
• New reviews of a place are paused. When far more reviews than usual arrive at once, a page pauses new reviews for a short while, with a note on the page. Try again later.