Fix Notifications That Don't Arrive in Agoo Workspace

1. 1
   Open Account › Notifications in the app. If it says Notifications are off, tap Open Settings and allow them for Agoo.
2. 2
   Check The app is turned on for the alerts you want, under How each alert reaches you.
3. 3
   Tap Send a test notification.
4. 4
   If the test doesn't arrive, check Phones with your notifications lists this phone. Sign out of the app and sign in again to add it.
5. 5
   Check Focus or Do Not Disturb, and your quiet hours.

Good to Know

• Quiet hours hold alerts, except roll calls, security holds and shift reminders.
• If a notification doesn't reach your phone in time, Agoo sends it your next way: WhatsApp, SMS or email.
• On Android, Agoo's notifications are listed by kind in your phone's settings. A kind you silence there stays silent. To let roll calls sound in Do Not Disturb, turn on Override Do Not Disturb for Emergencies.
• If your organisation leaves names out, notifications say "Your visitor is here" until you open the app.

If Something Goes Wrong

• Alerts come by SMS instead. The app couldn't reach your phone in time, or Agoo's notifications are turned off in your phone's settings.
• You belong to several organisations. A notification can be about one that isn't on your phone; tap it to switch.