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Agoo Help

Fix Changes Stuck Waiting to Send in Agoo Workspace

What the sending sign, Waiting to send and Not done mean after you work offline.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read
  1. Get back online. The app sends what it kept by itself, with the times you made each change.
  2. Open Account and look at Waiting to send and Last synced to see what's still on the phone.
  3. If a row shows Not done, tap it to see why Agoo couldn't accept it, then act on it again if you need to.

Good to Know

  • With no signal you can clock in, show your badge, approve or decline visits, check visitors in and out at the Desk, log and hand over parcels, and mark people in a roll call.
  • Inviting, registering a walk-in, scanning a pass, deciding holds and everything in Manage need a connection.
  • A small pill shows whether the app is online, syncing or offline.

If Something Goes Wrong

  • "Not done" because someone answered first. Reception or another host already answered. Nothing more to do.
  • Nothing sends for a long time. Check your data or Wi-Fi, then pull down to refresh. If it still waits, sign out only after it's sent: signing out deletes what's on the phone.

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