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Agoo Help

Add Someone to the Watchlist

Flag a person who needs attention at the door, so their check-in is held for security.

  • Plans: Growth and up
  • Updated 27 October 2026
  • 1 min read
  1. Go to ConsoleSecurityWatchlist and select Add entry. To start from a past visit, open it and select Add to watchlist instead.

  2. Under Who, enter their Name and at least one of Mobile number or ID number.
  3. Give a specific Reason: what happened and when, or which order.
  4. Under Where it applies, choose Every site or Only some sites.
  5. Set Stops matching on unless there's a reason it should last indefinitely.
  6. Select Add to watchlist.

Good to Know

  • Name matching allows for spelling differences, so a phone or ID number makes a match more than a name.
  • An ID number is kept only as a secure fingerprint for matching.
  • A match holds the check-in for security. Agoo never refuses anyone on its own.
  • Only Owners, Admins and Security leads see the watchlist by default. Each look and change is in the audit trail.
  • Your watchlist is never shared with or matched against other organisations.

If Something Goes Wrong

  • "The watchlist is part of Growth and above." Move to Growth or above to use it.
  • An entry is no longer needed. Open it and select Remove for good. The audit trail keeps that it existed, without who it was.
  • "Choose at least one site, or every site." Pick where the entry applies before saving.

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