Add Someone to the Watchlist
Flag a person who needs attention at the door, so their check-in is held for security.
- Plans: Growth and up
- Updated 27 October 2026
- 1 min read
Go to ConsoleSecurityWatchlist and select Add entry. To start from a past visit, open it and select Add to watchlist instead.
- Under Who, enter their Name and at least one of Mobile number or ID number.
- Give a specific Reason: what happened and when, or which order.
- Under Where it applies, choose Every site or Only some sites.
- Set Stops matching on unless there's a reason it should last indefinitely.
- Select Add to watchlist.
Good to Know
- Name matching allows for spelling differences, so a phone or ID number makes a match more than a name.
- An ID number is kept only as a secure fingerprint for matching.
- A match holds the check-in for security. Agoo never refuses anyone on its own.
- Only Owners, Admins and Security leads see the watchlist by default. Each look and change is in the audit trail.
- Your watchlist is never shared with or matched against other organisations.
If Something Goes Wrong
- "The watchlist is part of Growth and above." Move to Growth or above to use it.
- An entry is no longer needed. Open it and select Remove for good. The audit trail keeps that it existed, without who it was.
- "Choose at least one site, or every site." Pick where the entry applies before saving.
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