Check In a Walk-In Visitor

1. 1

   Go to ConsoleVisitors and select Check in walk-in.

2. 2
   Type the visitor's Mobile number first. A returning visitor's name, company and email fill in for you.
3. 3
   Add their Name and, if they have one, their Company.
4. 4
   Under Who are they here to see?, choose one or more people, a team, or no one in particular.
5. 5
   Under What brings them in?, pick the Visitor type, then the Site and the gate they Came in at.
6. 6
   Answer the visitor type's required questions with the visitor.
7. 7
   Select Check in.

If the site's rules need the host to approve, the visit waits for them. Otherwise the visitor is checked in at once and their host is told.

Good to Know

• A walk-in for a team, for no one in particular, or for someone whose visitors go through their office joins Needs someone, so the desk can find who will see them.
• Photos, signatures and ID documents are taken at the kiosk or in the Agoo app, not in the Console.
• The watchlist is checked on every check-in, as it is at the kiosk.
• You can also start a walk-in from New in the header, or press ⌘ K and type "walk-in".

If Something Goes Wrong

• You can't see Check in walk-in. Your role doesn't include checking visitors in, or you aren't assigned to this site. Ask an Admin to check your role in ConsoleSettingsRoles.
• The visit is waiting for approval and the host isn't answering. Open the visit and ask someone else from Needs someone, or call the host and write down their answer.
• The details that filled in belong to someone else. Check the mobile number with the visitor, then correct the name or company before you select Check in.