Visitors
Invite, check in, approve and check out the people who visit.
Start Here: How It Works
- How the Front Desk WorksRunning reception day to day: manual check-in, the live register, self check-in from posters, contractors, visitors' documents and checking everyone out.How It Works GuideVisitors 41 min
- How Visitors Work in AgooThe whole visitor journey: inviting and pre-registering guests, requests to visit, hosts' approvals, who a visit is for, passes and multi-day visits.How It Works GuideVisitors 71 min
- Answer a Visitor's Request for Another TimeMove the visit to the time your guest asked for, or keep it where it is.Visitors 1 min
- Answer When You're Asked to See a VisitorTell the front desk whether you'll see a visitor who's waiting for you or your team.Visitors 1 min
- Approve or Decline a VisitorAnswer when your visitor needs your yes, from the alert, the link in a message, the Console or the Workspace app.Visitors 1 min
- Cancel a VisitCancel an expected visit, stop its pass working and tell the guest.Visitors 1 min
- Change a Visit's Time or DetailsMove an expected visit to a new day or time, or change its visitor type, and tell the guest.Visitors 1 min
- Check a Visitor OutCheck out a visitor who's leaving, so the on-site list stays right for a roll call.Visitors 1 min
- Check In a Visitor Who Has No PhoneSign in someone without a mobile number at the desk, without using a staff member's number.Visitors 1 min
- Check In a Walk-In VisitorSign in someone who arrives without an invitation, from the front desk, in under a minute.Visitors 2 min
- Check In an Expected Visitor at the DeskFind an invited or booked guest who came to the desk instead of the kiosk, and check them in.Visitors 1 min
- Fill In or Correct a Visitor's AnswersChange the answers to a visitor type's questions on a visit that's expected, waiting or on site.Visitors 1 min
- Find and Export Past VisitsSearch visitor history by name, date, site or type, and download the list as CSV, Excel or PDF.Visitors 1 min
- Find Someone to See a Waiting VisitorUse Needs someone to ask a colleague, take the visit yourself, hand it over, book another time or turn the visitor away.Visitors 2 min
- Give a Contractor a Pass for a JobInvite a contractor with one pass for the length of the job, limited to their hours and gate.Visitors 1 min
- Invite a VisitorSend a guest a QR pass before they arrive, so reception expects them and check-in takes seconds.Visitors 1 min
- Invite a Visitor for Several DaysGive one pass that lets an auditor, consultant or crew in every day of a job, with daily hours if you want them.Visitors 1 min
- Let a Visitor Back In on Their PassAdmit a visitor who stepped out, or who's back for another day of a multi-day pass, without a new invitation.Visitors 1 min
- Let Visitors Check In from a PosterTurn a site's check-in poster into a kiosk on the visitor's own phone.Visitors 1 min
- Make a Visit for a Team or Several PeopleInvite or check in a visitor who's coming to see several colleagues, a whole team, or no one in particular.Visitors 1 min
- Record a Visitor's Documents at the DeskNote a document a visitor signed on paper or agreed to in person, and download a signed copy.Visitors 1 min
- Scan a Visitor's Pass in the ConsoleOpen a guest's visit by scanning the QR code on their phone with your computer's or tablet's camera.Visitors 1 min
- See a Visitor's Full ID NumberShow the full Ghana Card or passport number recorded for a visitor, when you have a reason to.Visitors 1 min
- See Who Is on Site Right NowUse the live on-site register to see every visitor in the building, who's waiting and who has overstayed.Visitors 1 min
- Send a Visitor Their Pass AgainResend the invitation when a guest has lost their pass or it never arrived.Visitors 1 min
- Set Pass Rules for a VisitMake a pass work only once, only in a window around the visit time, or only at certain gates.Visitors 1 min
- Take Visit Requests from Your Own PageLet people ask to visit from your request page, with the host approving before any pass is sent.Visitors 1 min
Still Need Help?
Ask in your own words, chat with our team, or send us a message. We pick up where you left off.