Find Someone to See a Waiting Visitor

A visitor waits under Needs someone when they came for no one in particular, for a team nobody has taken yet, or for someone whose visitors go through their office.

1. 1

   Go to ConsoleVisitorsNeeds someone. The longest waiting is first.

2. 2
   Read the row: who the visitor asked for, who has been asked and what they answered.
3. 3
   Open the visit and choose what to do under Who will they see?
4. 4
   Ask someone: choose a person, or pass the visit to a team. Add A line for them (optional) and select Ask.
5. 5
   Write down an answer: you phoned someone. Choose whose answer it is, note what they said and select Record the answer.
6. 6
   Take it myself: their business is done at the desk. You become their host and they're let in.
7. 7
   Or choose Book in for another time, Hand over to reception, a person or a team, or Turn away with a reason only staff see.

Good to Know

• When someone answers, the row tells you what to say to the visitor, such as asking them to wait ten minutes.
• You can ask anyone active in your directory, not only people who usually receive visitors.
• A reason for turning someone away, and any note for the front desk, is never sent to the visitor.
• Every question, answer and hand-over is on the visit's Timeline and in the audit trail.
• The same list is on the Desk in the Agoo Workspace app.

If Something Goes Wrong

• Nobody answers. Ask someone else, or phone them and use Write down an answer.
• Nobody can see them today. Use Book in for another time rather than Turn away, so they leave with a new time.
• The count on the tab stays amber. Someone is still waiting. Open the tab and work down the list.