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Agoo Help

Deactivate Someone Who Has Left

Stop a leaver signing in and free their place on your plan, while keeping their history.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read
  1. Go to ConsolePeopleDirectory and open the person.

  2. In Someone who has left, select Deactivate [their first name].
  3. Read what happens, then select Deactivate.

They can no longer sign in, they leave the kiosk's host search, and any invitation stops working. Their past visits, approvals and clock-ins stay in your records and the audit trail.

Good to Know

  • Do it on the day they leave. Agoo sets Left on to that day, and leave owed and their service count up to it.
  • To correct the leaving date, change Left on in their Employment panel.
  • Reactivate brings them back into the directory if they return.
  • To keep them in the directory but stop them signing in, use Remove sign-in instead.

If Something Goes Wrong

  • It says you can't deactivate yourself. Ask another Owner or Admin to do it.
  • It says the Owner can't be deactivated. The Owner must transfer ownership to someone else first.
  • Their name still shows on old visits and timesheets. That's expected: deactivating keeps their history. What happens to it later follows your periods in ConsoleSettingsData & privacy.

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