Place a Legal Hold
Stop scheduled deletion and erasure of records during an investigation, a dispute or a regulator's request.
- Plans: Enterprise only
- Updated 27 October 2026
- 1 min read
Go to ConsoleSettingsData & privacy.
- Under Legal holds, select Place a legal hold.
Choose What it covers: the whole organisation, a site, a person or a visitor. For a person or visitor, search by name or phone number.
- Give a Reason, such as the matter or request it's for.
- Select Place the hold.
Nothing it covers is deleted on schedule or erased until you lift it.
Good to Know
- Lift ends a hold when it's no longer needed.
- Placing and lifting a hold are recorded in the audit trail. Owners and Admins see the reason.
- If you change plan, holds you placed stay until you lift them.
If Something Goes Wrong
- There's no Place a legal hold button. Legal holds come with Enterprise, and Owners and Admins place them.
- A visitor's data couldn't be erased. It's under a legal hold. Lift the hold first if erasing is now right.
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