Record a Data Request Made by Email, Phone or Letter

1. 1

   Go to ConsoleSettingsData & privacy and choose Data requests.

2. 2
   Select Record a request.
3. 3
   Choose what They ask to do and how It came: by email, by letter, by phone or at the front desk.
4. 4
   Add Their name, whether They are a visitor, staff or someone else, and Their email or Their phone if you have them.
5. 5
   Write What they asked and, if it came on another day, the date under It came on.
6. 6
   Select Record it.

Good to Know

• The due date counts from the day it came.
• Tick Email them the reference and the date we'll answer by to let them know it's in hand.
• People can also ask online from Your data in the footer of your visitor pages. Where people ask shows that page's link: select Copy link and put it in your privacy notice.
• You and your Admins are emailed when a request arrives online.

If Something Goes Wrong

• There's no Record a request button. Owners and Admins record requests.
• You don't know who they are yet. Record it anyway, then check who they are before you share or change anything.