Send Back or Refuse a Parcel

1. 1

   Go to ConsoleDeliveriesWaiting and open the parcel.

2. 2
   Select Send it back for a parcel returned to the sender or courier, or Record as refused for one turned away at the door.
3. 3
   Give the reason, such as "Uncollected after two weeks." or "Cash on delivery; nobody ordered it."
4. 4
   Confirm.

Good to Know

• Sent-back and refused parcels are listed under Sent back.
• The reason is kept in the parcel's story and the audit trail.

If Something Goes Wrong

• The buttons aren't there. The parcel has already been collected, sent back or refused.
• The recipient turns up after all. If it hasn't left the building, don't send it back yet. Hand it over first.