Send Review Invitations from Agoo Reviews

1. 1
   Go to agoo.reviews/business, open your page and select Invitations.
2. 2

   Under Invite Customers, choose Type them in, Upload a list or After-sale links, and the Branch if you have more than one.

3. 3

   For Type them in, add each customer's Name and Email or Mobile number. For Upload a list, choose a CSV with a heading row: name, email and phone, in any order.

4. 4

   Tick the declaration that you're inviting every customer, not choosing them by what they might say, and select Send the invitations.

5. 5
   For After-sale links, enter How many links (1 to 500) and select Make the links. Copy them now: they're shown once.
6. 6
   Check Recent Invitations to see what went out.

In the Agoo Reviews apps, open your page in business mode and select Invitations, then Invite customers.

Good to Know

• In the Agoo Reviews app: Business › your page › Invitations › Invite customers, where Choose from your contacts adds only the people you pick.
• How many: Basic includes 50 email invitations a month, Reviews Plus 1,000 and Reviews Business 5,000. The page shows what's left this month, and the SMS and WhatsApp left in your bundles.
• Texts, lists and after-sale links come with Reviews Plus and Reviews Business. To text customers with no email, turn on Text people with no email under How they go; texts come from the SMS bundles you buy on Levels.
• WhatsApp comes with Reviews Business, from the WhatsApp bundles you buy on Levels (when they run out, invitations go by email, then by text): see Invite Customers on WhatsApp. To invite everyone who pays, see Connect a Payment Source.
• One reminder, three days on, to anyone who hasn't opened theirs, from Reviews Plus. Turn on One reminder three days on under How they go.
• After-sale links each work for one review, for 30 days. Print one on a receipt or send it from your till.
• A review that comes from an invitation is labelled Invited. You never learn which invitation became which review: you see totals and each invitation's state.
• Nothing is sent between 21:00 and 07:00; invitations wait until the morning.
• Anyone invited can choose Don't ask me again for your business or for every business on Agoo Reviews. People invited in the last 90 days, and your own team, are left out.
• Never offer anything for a review, and never invite only the customers you expect to be happy.
• While your page waits for Agoo, invitations you add are kept ready under Ready for When Your Page Opens and go out the moment it's approved, with the same checks. See List Your Business on Agoo Reviews.
• Customers' contact details are sealed as they arrive, used only for the invitation and its reminder, and deleted 30 days after the link ends.

If Something Goes Wrong

• "Invitations aren't sent for this kind of place." At places such as clinics, a message could itself say where someone was treated. Your review link and poster still work.
• Some customers were left out. Agoo says how many and why: already invited, asked not to be, or a missing or wrong email or number.
• "Customer lists come with Reviews Plus for this branch." See Choose a Level of Review Tools, or type customers in instead.
• Your organisation uses Agoo. Invitations after each visit and booking are set in the Console. See Send Review Invitations from the Agoo Console.