Invite Customers on WhatsApp

1. 1
   Go to agoo.reviews/business, open your page and select Levels.
2. 2
   Under WhatsApp for invitations, choose a bundle (500, 1,000 or 5,000) and pay on Paystack with Mobile Money or a card.
3. 3
   Select Invitations.
4. 4
   Under How they go, tick Send on WhatsApp first when we have a mobile number. It saves at once.
5. 5

   Invite customers as usual, under Invite Customers: type them in, upload a list or connect a payment source. A customer with a mobile number is invited on WhatsApp first.

Good to Know

• Reviews Business only. WhatsApp invitations come with Reviews Business and Reviews Enterprise. Basic and Reviews Plus send by email, and by text from Reviews Plus.
• Prepaid WhatsApp bundles. WhatsApp invitations come only from bundles: 500 for GH₵179, 1,000 for GH₵349 or 5,000 for GH₵1,590, excluding VAT. A bundle lasts 12 months, and the oldest is used first. Your 5,000 invitations a month on Reviews Business are email invitations. Invitations shows how many WhatsApp invitations are left.
• When a bundle runs out, invitations go by your next channel: email, then a text from an SMS bundle. The page says so.
• A customer who starts the chat costs you nothing. When someone scans your poster and taps Review on WhatsApp, they open the chat themselves: no bundle is used, on any level.
• From Agoo's number. The message comes from Agoo Reviews' WhatsApp number, names your business and the branch, and asks for an honest review, good or bad, with a Write a review button. Every customer gets the same words and link.
• No reminder on WhatsApp. The one reminder, three days on, goes only by email or text. A WhatsApp invitation is the only message.
• Saying no. The link opens a page where anyone can choose Don't ask me again, for your business or every business on Agoo Reviews.
• Customers who don't use WhatsApp get the next channel in your order. If WhatsApp can't take a message, the invitation goes back to your bundle, and goes by email instead if the customer gave an email address.
• WhatsApp invitations start once WhatsApp has approved Agoo's message. Until then they go by your next channel, and the page says so.
• A review from a WhatsApp invitation is labelled Invited, as from any invitation.
• Customers can answer in the chat. Replying to the invitation starts a short chat in WhatsApp that writes their review there, with the invitation's label. See Write a Review on WhatsApp.

If Something Goes Wrong

• You can't tick WhatsApp, or there's no WhatsApp bundle to buy. Your page needs Reviews Business. See Choose a Level of Review Tools.
• Invitations are going by email. Your WhatsApp bundles have run out. Buy another under Levels.
• The page says WhatsApp isn't ready yet. Agoo is waiting for WhatsApp to approve the message. Your invitations go by email and text meanwhile.
• Your organisation uses Agoo. Invitations after visits and bookings are set in the Console, and WhatsApp goes only to visitors who chose it. See Send Review Invitations from the Agoo Console.