Set Pass Rules for a Visit

1. 1

   Go to ConsoleVisitors and select Invite visitor, or open a visit that's still expected and select Change.

2. 2
   Find Pass rules. They start from the visitor type's defaults.
3. 3
   Under Entry window, choose how Early by up to and Late by up to the pass admits around the arriving time.
4. 4
   Tick Single use for one entry (one a day on a pass over several days).
5. 5
   Under Gates, choose the gates the pass admits at. None chosen means any gate at the site.
6. 6
   Select Send invitation, or Save changes on an existing visit.

Good to Know

• Kiosks and guard devices check the same rules from the pass itself, even with no network.
• To go back to the visitor type's settings, choose Use the type's defaults.
• Admins set each visitor type's default rules in ConsoleSettingsVisitor forms.
• Moving to a lower plan never changes passes already sent.

If Something Goes Wrong

• The rules are greyed out. Single use, entry windows and allowed gates come with Growth and above.
• "This site has no gates yet." The pass admits at the entrance. An admin adds gates to the site in ConsoleSettingsSites.
• A guest arrives outside the rules. At the desk you're told why the pass doesn't admit. Choose Let them in anyway if that's right; the override is noted on the visit and in the audit trail. A cancelled, declined or missed visit can't be overridden.