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Check In a Visitor Who Has No Phone

Sign in someone without a mobile number at the desk, without using a staff member's number.

  • Plans: Every plan
  • Updated 27 October 2026
  • 1 min read
  1. Go to ConsoleVisitors and select Check in walk-in.

  2. Tick No phone number beside Mobile number.
  3. Enter their Name and something else that tells them apart, such as their Company.
  4. Choose who they're here to see and the Visitor type, and answer its questions.
  5. Select Check in.

Their host is told as usual.

Good to Know

  • Without a phone they can't get a pass or a check-out link, so check them out at the desk or the gate when they leave.
  • Returning visitors are recognised by their phone number, so a visitor with no number won't fill in from earlier visits.

If Something Goes Wrong

  • "Enter their mobile number, or tick No phone number." Tick No phone number to carry on without one.
  • The visitor is still on site at closing. Check them out by hand, or let the site's automatic check-out do it.

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