Release Held Pay Accounts

When someone selects This wasn't me about a pay account change, all their accounts are held. Payroll pays into none of them until HR checks each one.

1. 1
   Speak to the person by phone or in person, using contact details you already hold, and confirm where they should be paid.
2. 2

   Go to ConsolePeopleDirectory, open them and choose the HR record tab.

3. 3
   If an account is wrong, select Change and correct it.
4. 4
   Select Mark checked beside each account you've confirmed.

Each account is released as soon as it's marked checked.

Good to Know

• HR never checks their own accounts. Another HR person or the Owner does.
• You can also mark a new account checked once you've confirmed it with the person. The record shows Checked.
• Holding the accounts also signed the person out everywhere else. Suggest they change their password and turn on two-step verification.

If Something Goes Wrong

• There's no Mark checked button. It's for HR and the Owner, and not on your own record.
• The person can't remember changing anything. Treat it as unauthorised: correct the account and ask them to secure their sign-in before you release it.